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External Events Allocated AAPM CPD Points

Part of AAPM's Professional Development Program is the allocation of CPD points, which assists members in reaching and maintaining their professionally recognised status as AAPM Certified Practice Managers and Fellows. AAPM has extended this service to educational programs external to AAPM to allow AAPM members to account for their participation in such courses.

IMPORTANT:

  • For educational programs delivered by external providers, CPD points are NOT automatically added to your membership profile. You will need to use the self service area of the website and add them manually. More information & instructions
  • You will also need to upload documentation as proof of attendance or evidence of completion. The education provider responsible for the program will provide this for you.
  • CPD points for programs/events delivered by AAPM (i.e. not external providers) will automatically be added to your membership profile on satisfactory completion, provided you are logged in to the website when you register for the event.


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2017 AGPAL Surveyor Upskilling
This training event is aimed at refreshing current AGPAL Surveyor's skills to ensure the delivery of effective general practice assessments against the RACGP Standards.

  1. Apply the Survey Report Quality Framework to accreditation reports
  2. Develop effective accreditation reports for practices, identifying requirements of a quality report and language to communicate accreditation findings
  3. Provide effective feedback to general practices within reports to promote continuous quality improvement
  4. Ensure consistency and inter-assessor reliability when when assessing against the RACGP Standards, by sharing best practice
  5. Be informed on AGPAL's updated Surveyor Processes and strategic changes

For more information or to register contact the AGPAL Education and Training Team: (07) 3876 6370



AGPAL Client eLearning: RACGP 5th edition Standards (Online)

The aim of this course is to support AGPAL clients completing accreditation against the RACGP 5th edition Standards.  General practices will be required to interpret the RACGP 5th edition Standards to ensure they address the intent of each Indicator on their quality improvement journey. Practice Managers often play a significant role in a practice's accreditation journey.

  • Interpret the intent of the RACGP 5th edition Indicators
  • Identify requirements to meet the intent of the RACGP 5th edition Indicators and various ways in which the intent could be met
  • Transition to an 'outcome-focused' and 'patient-centered' approach to quality improvement
  • Implement strategies that promote quality improvement and patient safety within the practice

For more information or to register, contact the AGPAL Education and Training Team: (07) 3876 6370


 AGPAL Client Training: RACGP 5th edition Standards

Various locations: 2/11/17, 9/11/17, 15/11/17, 22/11/17, 29/11/17, 15/2/18, 22/2/18, 7/3/18, 21/3/18
 This training supports general practices completing accreditation against the RACGP 5th edition Standards:

  • Interpret the intent of the RACGP 5th edition Indicators - Identify requirements to meet the intent of the RACGP 5th edition Indicators and various ways in which the intent could be met
  • Transition to an 'outcome-focused' and 'patient-centered' approach to quality improvement. - Reflect on own general practice and identify how the practice could better meet the intent of each 5th edition Indicator
  • Implement strategies that promote quality improvement and patient safety within the general practice. - Engage team members in the accreditation process
  • General practices will be required to interpret the RACGP 5th edition Standards to ensure they address the intent of each Indicator on their quality improvement journey

For more information or to register contact the AGPAL Education and Training Team: (07) 3876 6370


AGPAL Surveyor Training: RACGP 5th edition Standards

Various Locations: 27/9/17, 1/11/17, 8/11/17, 14/11/17, 21/11/17, 28/11/17, 14/2/18, 21/2/18, 6/3/18, 20/3/18
 AGPAL Surveyors attend the face to face training to ensure they are competent to completed accreditation assessments against the RACGP 5th edition Standards. 

  • Interpret the intent of the RACGP 5th edition Indicators
  • Identify requirements to meet the intent of the RACGP 5th edition Indicators and various ways in which the intent could be met
  • Develop skills and strategies to assess general practices and promote quality improvement in the transition from 4th to 5th edition Standards
  • Apply an 'outcome-focused' philosophy to surveying against 5th edition Standards
  • Promote inter-assessor reliability

For more information or to register contact the AGPAL Education and Training Team: (07) 3876 6370



 Certificate IV Practice Management Webinar Education Program (UNEP)

(3 CPD Points per module/webinar)

This is a series of 10 webinars to support the learning within the Certificate IV in Business and Certificate IV in Leadership and Management offered as customised operational practice management courses by UNE Partnerships.

  • Assess the role that risk management plays in a 21st century practice
  • Lead and communicate with a diverse team of people to more effectively achieve the best results for your practice
  • Understand the financial aspects of the practice as a business, especially the information conveyed in financial statements
  • Apply basic marketing techniques to attract new patients
  • Analyse client/patient needs and develop strategies to improve services in response to change

This qualification is suited to applicants who are responsible for the operational management of a practice, and working under the guidance of a practice manager or principal

  • Supported learning environment
  • Course theory applied to real world Practices
  • Designed for any health practice staff, professionals, principals and students
  • Dedicated Assessment assistance
  • Experts that assess the course deliver the training

For more information and to register your interest or apply CALL UNEP on (02) 6773 0020


Conflict Resolution in the Practice (Pro Mentor Coaching Pty Ltd )

(Various dates during 2017)
This workshop provides successful strategies to assist managers in dealing with disagreements, confrontations, anxiety, anger and complaints in the practice between staff and with patients.

  • Identifying different behavioural and communication styles
  • Recognising and controlling negative behaviour, setting boundaries and ongoing monitoring
  • Identifying and managing bullying and harassment on both sides of the front desk – staff, patients and on the phone
  • What can accelerate conflict and the four main ways of handling negative behaviour
  • Working towards positive resolutions – recognizing constructive and destructive outcomes
  • Successful conflict negotiation strategies

For more information and to register visit www.promentorcoaching.com.au or call 0412 577 540


Developing and evaluating a set of standards to promote quality and safety in Australian general practice

This six-hour activity is being run by RACGP and AGPAL in partnership. It is being offered to GPs and their practice teams through an EOI process or an invitation from AGPAL. AAPM members who are involved with their GPs in this program are able to obtain 12 CPD points as an outcome of their participation.

More Information


Emergency Response Planning Tool (ERPT)

The RACGP’s online Emergency Response Planning Tool (ERPT) has been developed to assist general practices to better prepare for, respond to and recover from the impacts of emergencies and pandemics. The ERPT is a practical tool that guides you through a series of planning templates, where critical information about your practice can be entered and saved. This information will be used to create an emergency response plan which is individually tailored to your general practice. Your customized emergency response plan can be saved online and/or printed as a hard copy resource.

Find out More


Extending Knowledge and Skills in using the Medicare Benefits Schedule for Chronic Disease Management (Larter)

This activity will be a 2 hour workshop that aims to explain the Medicare Benefits Schedule and the importance of multidisciplinary care and team care arrangements in the treatment of chronic disease management. This session will use a case study to facilitate discussion and illustrate how to: 

  • Use the MBS effectively, efficiently, collaboratively and correctly in treating patients in general practice; 
  • Understand the importance of continuity and integration of care.

For inquiries phone 03 9509 6024 or visit the Larter website.


HIC: Digital Health, Health Informatics and E-Health Conference

6-9 August 2017, Brisbane
HIC 2017 provides the ideal professional and social environment for clinicians, researchers, health IT professionals, industry and consumers to integrate, educate and share their knowledge to drive innovative thinking, to enhance services and allow greater consumer involvement. If you are in the business of healthcare, then this invitation is to you. We cannot continue to ‘do’ healthcare using traditional models and thinking. We know there is a lot of good work happening to change the way health is managed. Advanced use of data, innovation and consumer led approaches are dominating the agenda. HIC seeks to bring the healthcare sector together to highlight the power of digital health innovation and health informatics and to observe case studies and good work that is occurring across the sector. We know healthcare demands innovation and new ways of thinking, new models of care that are centred on the individual empowered by digital technologies.

More Information

Registration


 

Infection Prevention and Control in the Practice (Pro Mentor Coaching Pty Ltd )
(Various dates during 2017)

This workshop works through the skills and knowledge required for successfully implementing and integrating infection prevention and control measures in health and allied health practices. Healthcare associated infection in the practice is preventable, and this workshop aims to promote and facilitate this goal. All workshop content complies with the recommendations set down by the National Health and Medical Research Council (NHMRC) and the guidelines set by the Australian Commission on Safety and Quality in Healthcare (ACSQH).

  • Basics of infection prevention and control
  • Overview of risk management in infection prevention and control
  • Patient centred care and staff health and safety guidelines
  • Standard precautions and recommendations
  • General infection control and resources – standard and transmission precautions
  • Putting into practice and implementing improvements
  • Management and clinical governance
  • Compliance and accreditation

For more information and to register visit www.promentorcoaching.com.au or call 0412 577 540


Introduction to the Medicare Benefits Schedule (Larter)

This activity will be a 2 hour workshop that aims to introduce and explain the Medicare Benefits Schedule. This session will use a case study to facilitate discussion and illustrate how to: 

  1. Use the MBS effectively, efficiently, collaboratively and correctly in treating patients in general practice. 
  2. Understand the importance of continuity and integration of care

For inquiries phone 03 9509 6024 or visit the Larter website.


Managing Infection Risk in Primary Health Care Settings - An Overview (Larter)
This professional development is for all staff in general practice and will provide education in infection prevention and control. It will illustrate the importance of nominating a person to coordinate infection prevention and control.

 

For inquiries phone 03 9509 6024 or visit the Larter website.


Managing Infection Risk in Primary Health Care Settings  - Full Day Session (Larter)

This professional development is for all staff within general practice and will provide education in infection prevention and control, competency checking and audits. It will illustrate the importance of nominating a person to coordinate infection prevention and control. Explains how micro-organisms are acquired, standard and transmission based precautions (PPE), hand hygiene, the involvement of patients in the prevention of spreading infections and the importance of risk assessment and management being embedded in policies and procedures..

For inquiries phone 03 9509 6024 or visit the Larter website.


Managing Underperformance (Pro Mentor Coaching Pty Ltd)

(Various dates during 2017)

Underperformance in the workplace, if not addressed quickly, appropriately and sensitively, can lead to unproductive and negative outcomes that will affect the entire practice staff and f low on to patients. A consistent approach to performance management supports the practice culture and ensures problems are addressed quickly with effective solutions.

  • How to identify underperformance correctly, specifically and fairly
  • Why is it happening? Individual and other influences in the practice
  • Devising and implementing a consistent and simple performance management process
  • Building a supportive and valued staff culture
  • Addressing performance issues lawfully – a step by step guide

For more information and to register visit www.promentorcoaching.com.au or call 0412 577 540


Privacy &Confidentiality in the Practice (Pro Mentor Coaching Pty Ltd)

(Various dates during 2017)
A practical, industry relevant and interactive workshop providing support, learnings and guidance on how to develop and implement open, transparent and robust privacy policies within health and allied health practices.

  • Overview and in depth review of The Privacy Act and the thirteen (13) new Australian Privacy Principles (APPs)
  • Guidance to develop a Practice Privacy Policy – formation, documentation and communication
  • Staff knowledge and training requirements and obligations – identifying and dealing with breaches, near misses and compliant record keeping
  • OAIC and RACGP laws and guidelines for collecting, storing and transmitting personal information
  • Practice internet, email,phone, fax and social edia policies – obligations, regulations, consequences and solutions

For more information and to register visit www.promentorcoaching.com.au or call 0412 577 540


RANZCO Practice Managers’ Annual Conference
29-31 October 2017

48 AAPM CPD Points

The conference aims to showcase vendors with tools practice managers are using or are evaluating for potential future use. This an opportunity during which they'll be able to compare competing tools as well as evaluate how effectively and efficiently they are using their current one. - There will be sessions they will provide delegates an update on current trending topics, such as medicare, practice accreditation and training industry. They will be given a chance to interact with the presenters and ask questions. - Provide a forum for delegates to discuss tools, technologies, and processes and how it can might apply to them to improve their information products/services, workflow, and processes.

More Information

To register, call Think Business Events (02) 8251 0045

Triage in General Practice Settings (Larter)

Triage in primary health requires a team approach of clinical and non-clinical staff collaboration to implement appropriate policies and procedures. This workshop is not focused on clinical triage but overviews triage in primary health settings as it occurs when patients first attempt to access care through engagement with non-clinical staff. This module will outline the relevant RACGP standards and invites discussion relating to the systems and protocols that should be established to support non-clinical staff to triage patients safely

For inquiries phone 03 9509 6024 or visit the Larter website.


Using effective communication to deal with aggressive behaviours (Larter)

Staff working in primary health care settings are often subject to aggressive behaviour. These behaviours may occur for various reasons related to health, social or psychological issues or the environment. Effective communication strategies are essential to manage aggressive behaviours and prevent escalation to violence.

Larter has developed a practical workshop to engage participants in discussion about aggressive behaviour and provide participants the opportunity to discuss and demonstrate effective communication strategies to reduce aggression and maintain a safe working environment for all.

For inquiries phone 03 9509 6024 or visit the Larter website.