Maintaining accreditation within a health care practice is one of the essential component of a Practice Manager's role.
It reflects to the patients that your practice adheres to the minimum standard expected within the health care industry and shows commitment to improve across all aspect of the practice operations.
A template for quality care and risk management in contemporary Australian general practices The RACGP Standards for general practices (4th edition) (the Standards) provide a template for quality care and risk management in Australian general practice.
The Standards are designed to keep Australian general practice at the forefront of safe, high quality primary healthcare delivery in Australia.
The Standards have evolved with the changing landscape of Australian healthcare and reflect contemporary practice (see Appendix A attached).
The Standards provide a framework for the continuing development of well performing practice teams to enable them to focus on quality care and risk management.
Practice accreditation is stressful and occupies the valuable time of busy practice staff. Let Insync lighten the load and help you improve the service you provide your patients. Insync’s Patient Satisfaction Instrument was developed in Australia in consultation with Practice Managers, GPs and patients, and is approved by the RACGP for use in practice accreditation.
We will provide you with all the tools you need to gather the feedback required from your patients and will provide you with an AGPAL and GPA approved report at the end of the process. The report provides you with a list of priorities for improvement and suggestions on how to improve these aspects of your practice.
Contact Insync to discuss your options and place an order.
Call 1800 143 733, email email@example.com
or visit www.insyncsurveys.com.au/psi
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Australian General Practice Accreditation Limited (AGPAL) is a leading not-for-profit organisation, established in 1997 by industry members, as a provider for general practice accreditation and quality improvement services within Australia.
At AGPAL, our team are dedicated to supporting Practices, Medical Deputising Services (MDS), After-Hours Services, Aboriginal Medical Services and Royal Flying Doctor Services throughout their accreditation and quality improvement journeys.
Based on client feedback and years of experience, we have:
- refined and streamlined the accreditation process to assist practices with understanding standards requirements and actions;
- developed a large range of resources to support practices in enhancing their systems and processes; and
- developed tools to assist with staff education and training, allowing practice teams to enhance the quality of care and safety provided to their consumers.
Phone 1300 362 111 to speak with our AGPAL team or visit www.agpal.com.au to learn more.
Quality Innovation Performance Limited (QIP) is a not-for-profit accreditation organisation with experience spanning across the Australian health, community and human services industries.
QIP accredits a diverse range of organisations including allied and specialist health services, community health and service providers, mental health organisations and many more.
Participating in the process of accreditation allows your practice to demonstrate a commitment to continuous quality improvement, while engaging in activities which enhance your systems and processes, culture, and service delivery to better meet the needs of Australian consumers.
Speak to our QIP team to learn how your practice can benefit from accreditation to:
- Implement tools to improve performance, outcomes and quality assurance
- Build a more efficient organisation with increased capability
- Build a culture of quality
- Reduce risk
- Provide consumers with confidence that your services are continuously being improved
- Be recognised for meeting national industry standards - including the Australian Commission on Safety and Quality in Health Care’s National Safety and Quality Health Service (NSQHS) Standards
To learn more about QIP’s accreditation programs, visit www.qip.com.au
GPA Accreditation Plus
Developed in 1999 with the primary goal of providing General Practices in Australia with a choice of accreditation provider, GPA Accreditation plus was introduced.
Accreditation through GPA Accreditation plus is a modular program of quality assurance, audit and risk management.
General Practices are assessed for accreditation against the RACGP Standards for General Practices. Since 1 January 2006, all Practices registering for accreditation have been assessed against the 3rd Edition Standards.
GPA Accreditation plus offers:
- A modular program, including audited feedback; that provides a guide for Practices as it prepares for accreditation
- Each Practice is assigned its own Quality Accreditation Manager to provide support and answer questions about the standards and the process of accreditation
- GPA is the only accreditation program itself accredited by JAS-ANZ – Joint Accreditation System of Australia and New Zealand to rigorous standards established by the profession (Procedure 16)
Dental Practice Accreditation
As a practice manager, achieving accreditation provides policies, procedures and a framework that governs the practice and provides assurance to patients, the community and colleagues that your practice is committed to safety, quality and excellence. Accreditation for private dental practices is voluntary and conducted through a desk-top audit process. This means no one will come to your practice to assess you, rather you submit evidence to demonstrate compliance against set criteria.
The set criteria is in the form of National Safety and Quality Health Service (NSQHS) Standards. These Standards were developed by the Australian Commission on Safety and Quality in Healthcare with the primary aim of protecting the public from harm and to improve the quality of health care provision in Australia. Out of the 10 Standards, only 6 apply to dentistry, which is why the Australian Dental Association and Quality Innovation Performance (QIP), a subsidiary of AGPAL, have collaborated to create a dentally relevant accreditation model for private practices to confidently achieve accreditation.
Over 1000 dental practices nationally are now accredited. If you are interested in getting your practice involved with accreditation, please contact your state/territory branch of the ADA or email firstname.lastname@example.org